Self-serve billing (Stripe)
Platform Stripe credentials + plan price IDs. Stored in Secret Manager — never shown again after saving. Leave a field blank to keep its current value. Run backend/scripts/stripe-setup.mjs to create the prices.
Texting from Queued's number
One carrier-verified toll-free number (Twilio) texts guests for the studios it serves — pilot studios you tick below, or later every studio whose plan includes SMS — when they haven't connected a number of their own. Texts read "Queued: … at <studio>". Credentials are stored in Secret Manager and never shown again; leave a field blank to keep it. Switch it on only once the number's toll-free verification is approved — see docs/SMS.md.
Help assistant ("Ask queued")
Studio staff ask how to set things up; the model you pick answers from the Help FAQ and the studio guide (backend/assets/assistant/guide.md). It sees each studio's plan, crafts and language only. Its one change is ✨ Set up an event: from a description it saves a draft event (with the studio's Library names and built-in photos), as the person asking, through the normal event save, so every plan limit applies; it never publishes. Use is counted in AI credits: 1 credit = 1¢ to the studio, and an answer uses its Anthropic cost × your markup. Paying studios (an active subscription) get Starter 300 · Pro 1,000 · queued+ and Custom 2,500 credits a month; studios that don't pay get the free amount below; a demo gets the demo amount for its whole trial. Chats are kept 30 days. Give the key its own Anthropic workspace with a monthly spend limit.
Failed font uploads
When a studio's embroidery font upload fails, or some of its files are refused, the files that failed are kept here for 30 days with the reason, so a reader fix can be made for a batch of fonts at once. The studio is told a copy went to support. Download gives one zip: a folder per upload with its files and a REASON.txt. Try again reads the kept files with today's encoder (nothing is saved to the studio).
Failed order files
When an order's DST, PES or JEF doesn't pass the encoder's check, the formats that passed still go to the studio's board and the design is kept here for 30 days, exactly as it was sent to the encoder. The same goes for an order that ends at File needed because of the encoder. You get one email per studio, per problem, per day. Download gives one zip: a folder per failure with REASON.txt, design.json, a preview and the files today's encoder writes. Try again runs the kept design through today's encoder (nothing changes on the order: the studio taps ↻ Make file on its board).
Onboard a client
Provision a real studio tenant. Creates the tenant, makes the owner an admin, and emails them a branded link to set their password and sign in. Optionally assign a plan and a custom domain. No payment is taken — this is operator onboarding, separate from self-serve billing.
Referral program
Attribute a client to the studio that referred them, then track what you owe. Payouts compute live from each client's plan — Custom $500 · Pro / Starter / queued+ $50 (the referred client gets 6 / 2 months free).
A short code a studio can say out loud at a booth (“use code COZY”) instead of getting a link into someone’s hands. The referred studio types it on the signup form — they get their free months and this studio still gets the credit. Leave blank to clear it; the studio’s own slug always works as a code too.
Send menu
Your client sees this event's order page just as guests will, with ordering off, and can approve it or ask for changes. You'll see when they open it.
Sent menus
Every menu you've sent for this event. The link always shows the latest version of the event, so after a change, send the update.
Order QR code
Customers scan this to open the order form. Print it as a table sign or add it to your signage.
Events
Your event is live
Set up your event
Basics
Turn these off for events where everything goes to one host — guests then give just a name. (Order confirmation/pickup emails also need customer notifications on.)
Event branding
What customers order
Personalization
Gift signature
Review & publish
Updates as you fill in the form — your studio branding, applied.
Insights
How an event actually ran — throughput, turnaround, and what your guests chose.
Order flow
Wait times
Top items
What guests personalized
Top fonts
Top thread colors
Orders by craft
Top motifs
Turnaround = time from order placed to marked ready. No-shows = orders you cancelled. Numbers update live as staff work the queue.
Brand & appearance
Everything your customers see — applied across every event, order page, email and printed label.
Studio identity
Colors
Fine-tune the text and background colors customers see on your order form, plus your email accent. Leave any blank to keep the default. The header text sits on your accent color — pick a shade that stays readable on it.
Typography
Guest languages
Guests can read your order page, their status page, and the emails and texts they get in the languages you tick. The page opens in the language their phone uses, and they can switch with a menu at the top.
Printing & labels
Email sender
This is exactly what customers see on your order page.
Your crafts
Crafts are set for your whole studio. Event setup only offers the crafts you've added here — to offer a new one, add it here first, then use it on an event's items.
Reusable library
Built-in sets
Your embroidery alphabets
Fonts
Designs
Items
Add font
Add an embroidery font style
It becomes a font guests can pick. Every order in it gets a DST and a PES file.
Add fonts from your library
Add items from stock photos
Drag the box to where the name or design goes, and pull its corners to the size it’s made. Guests see their own name or design there as they order. Tilt it with the round handle on top if the item is at an angle.
Check how it looks first?
Customer notifications
Decide how customers hear from you when they order and when their piece is ready.
Channels
Text messaging (SMS)
Text customers their order confirmation and pickup-ready alerts from your own number.
Available on a paid plan with your own messaging number.
Demos run on email notifications, which are fully live here.
See plans →Message wording
Your team
Invite the people who'll run the queue and fulfill orders on event day.
Demos
Self-serve sandboxes created from the public demo page. View as drops you into that demo's admin in operator mode; Extend pushes its trial out; Purge deletes it for good.
How can we help?
Popular
Browse by topic
🖨
Printer & device compatibility
queued prints labels straight through your web browser, so any printer your device can already print to will work. Here's how the common setups shake out.
▾
| Your device | USB printer (needs a driver) | Wireless / AirPrint printer (no driver) |
|---|---|---|
| Windows laptop / desktop Intel or AMD |
✓ WorksInstall the printer's normal driver. | ✓ Works |
| Mac | ✓ WorksInstall the Mac driver. | ✓ Works |
| iPad / iPhone | ✕ Not supportediPads can't install printer drivers. | ✓ WorksPrints over AirPrint / Wi-Fi. |
| Surface Pro Snapdragon / ARM |
✕ Driver won't installMost label-printer drivers aren't built for ARM yet. | ✓ Works |
- Shopping for one? A wireless / AirPrint labeler (for example the Rollo Wireless) works with everything above, including iPads and Surface Pros.
- Already have a USB printer? It's great on Windows or Mac. On an iPad or a Snapdragon Surface, print from another computer, or switch to the wireless version.